Website Privacy Terms & Protection of Personal Information (“POPI”) Policy

Last updated: 07 December 2022

Whereas Enigma Automotive Forensic Services respects the privacy of all personal data and private information collected, processed and stored. As such, we undertake to handle all personal information received and processed with due care and provide the necessary security to safeguard all information held by us. Our internal system similarly allows us to proactively react should there be a breach of any kind, alternatively our privacy practices and POPI policy dictates that we report any material breach to the regulator. 

Cookies: 

Enigma Automotive Forensic Services uses cookies to recognize your browser or device, ;earn more about your company or industry, and provide you with essential features and services, as well as for additional purposes, including: 

1.  Recognizing you when you sign up to use our services. This allows us to provide each user or data subject with customized features and services, if applicable. 
2. Conducting research and diagnostics to improve our website content, products and services. 
3. Preventing fraudulent activity. 
4. Improving security. 
5. Delivering content, including ads, relevant to your interests. 
6. Reporting. This allows us to measure and analyse the performance of our services. 

Website Privacy & POPI

Your privacy is important to us. This policy explains our privacy practices and the choices you have about the way your personal information will be dealt with. All practices are in line with our SOP and the provisions of POPI. 

1.  Personal information is collected only when knowingly and voluntarily submitted. 
2. Personal information is only used for the purpose for which it was collected and/or submitted or such secondary purposes that are related to the primary purpose.
3. In addition to where you have consented to the disclosure of your personal information, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify or act against anyone damaging or interfering with our rights or property, users, or anyone else that could be harmed by such activities. 
4. We may engage third parties to provide you with goods or services on our behalf and in such circumstances may disclose your personal information to such parties in order to provide such goods and services. 

1.  Any information that you upload on our website will be stored on a secure server and be used for limited purposes such as future communications (which you are always entitled to unsubscribe to).
2. We will not disclose, sell, rent or disseminate your personal information to third parties without your consent unless we are compelled to do so by law. We may do so if you have granted consent thereto. 
3. While all reasonable efforts are taken to ensure that your personal information is protected as it travels over the internet, we cannot guarantee the absolute security of any information you exchange with us due to reason beyond our control. 
4. We may use cookies and web beacons to facilitate improvement of our website. However, neither cookies nor web beacons collect personal information such as the user’s name or email address. you may reject cookies, as most browsers permit individuals to decline same. 

•  Your full name and surname
• Company details
• Your email address
• Your physical address
• Your mobile number
• Your Identification/Passport number

1. Complete the requisite forms in relation to the services on offer
2. Complete searches on government databases to confirm and/or complete services on offer
3. To maintain a database of all client provided information to allow for access during service deliver and to meet our legal obligations with regards to information retention
4. In relation to the ordering, the sale and delivery of services; 

• to contact you regarding regarding current or new services and/or goods or any other service and/or goods offered by us or any of our divisions, affiliates and/or partners (if you have opted in to receive such communication)
• to inform you of new features, special offers and promotional competitions offered by us or any of our divisions, affiliates and/or partners (if you have opted in for such communication)
• to improve our service selection and your experience on our website by, for example, monitoring your browsing habits or tracking your sales on our website.

• our employees and/or third part service providers who assist us to interact with you via our website, email, or any other method, for the ordering of service and/or goods or when delivering service and/or goods to you, and thus need you to know your personal information in order to assist us to communicate with you properly and efficiently
• our divisions, affiliates and/or partners (including their employees and/or third party service providers) in order for them to interact directly with you via email or any other method for purposes of sending you marketing material regarding any current or new services and/or goods, new features, special offers or promotional items offered by them (if you have opted in to receive such communication)
• law enforcement, government officials, fraud detection agencies or third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity, or to investigate violations of these Terms and Conditions
• our services providers (under contract with us) who help us with parts of our business operations (fraud prevention, marketing, specialized services, technology services, etc.). However, our contacts dictate that these service providers may only use your personal information in connection with the services they perform for us and not for their own benefit
• our suppliers in order for them to liaise directly with you regarding any defective service you have purchased which requires their involvement
• any third party seller for purposes of sending you an invoice for any services and/or goods purchased from such third party seller

We will ensure that all our employees, third party service providers, divisions, affiliates and partners (including their employees and third party service providers) having access to your personal information are bound by appropriate and legally binding confidentiality obligations in relation to your personal information. 

Rating & Reviews

When you provide a rating, testimonial, or review of services and/or goods, you consent to us using the rating, testimonial, or review as we deem fit, including without limitation on our website, in newsletters, or other marketing material. The details that will appear next to that rating or review is your First and Last name, your service/goods, and date of rating, review, or testimonial. 

If you do not agree with this, please inform us immediately or alternatively kindly do not put any ratings or reviews on our website. Notwithstanding, we encourage all clients to submit their ratings and reviews regarding our services as without feedback we will not be able to meet the constant changing client needs. Kindly note that we will not display any of your contact details with a rating or review. 

Safeguarding Information

We will – 

1. treat your personal information as strictly confidential, save where we are entitled to share it as set out in this policy
2. take appropriate technical and organizational measures to ensure that your personal information is kept secure and is protected against unauthorized or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access
3. provide you with access to your own personal information to view and/or update personal details
4. promptly notify you if we become aware of any unauthorized use, disclosure, or processing of your personal information
5. provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request
6. upon request, promptly return or destroy any and all of your personal information in our possession or control, save for that which we are legally obligated to retain
7. not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.

Undertakings / Guarantees

1. Enigma Automotive Forensic Services undertakes never to sell or make your personal information available for any third party other than as provided for in this policy.
2. Whilst we do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorized or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence. 

Limitation of Liability

ENIGMA AUTOMOTIVE FORENSIC SERVICES SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PART.

This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.